Frequently Asked Questions

LuvX Credit (LXC) is a virtual currency used within the LuvX.World website and the LuvX App ecosystem.

How to Earn LXC

You may receive LXC through several channels:

* Wallet Top-Up – A direct top-up feature will be available in a future platform release

* Purchase Refunds – Approved refunds may be issued as LXC to your account wallet

* User Payments – You may receive LXC from other users within supported platform features

* Promotions & Events – Special campaigns, games, or promotional activities on LuvX.World may award LXC

How to Use LXC

Your LXC balance can be used toward eligible purchases and services on:

* LuvX.World, and

* The LuvX App

LXC Value

The exchange value is:

1 LXC = 1 AUD

LXC is designed to make transactions within the LuvX ecosystem more flexible and convenient while rewarding active community participation.

LuvX Reward Points are part of the loyalty program available to customers of LuvX.World.

Earning Points
You will receive 10 LuvX Reward Points for every AUD $1 spent on purchases through the LuvX.World online store.

Using Your Points
Your accumulated points can be redeemed toward eligible purchases on:

LuvX.World, and

The LuvX App

In the future, LuvX Reward Points may also be redeemable across selected affiliated platforms and services as our ecosystem expands.

This program is our way of thanking you for being part of the LuvX community and making your experience even more rewarding.

Please be aware that your reward points have expiry date. Please check your wallet for more details.

To be eligible to pay in 3 months term, you will need to be an Australian registered company with a valid ABN.

Your business operations require dolls. For example:
* Your are a reseller business who is affiliate with LuvX.World;
or
* Your business require dolls, such as you are selling clothes and need dolls as models;
or
* Any other reasonable types of business which need dolls.

If you think you are eligible for payment terms, please contact support(at)luvxit.com and our friendly customer service team will get back to you with the instructions.

At LuvX Interactive Technology, quality, transparency, and customer value are at the core of our selection process.

Factory-direct sourcing
All of our carefully selected dolls are supplied directly from verified manufacturers, rather than through wholesalers or regional distributors. This direct relationship allows us to maintain strict quality oversight while offering competitive pricing without unnecessary mark-ups.

Thorough supplier vetting
Before partnering with any manufacturer, we conduct detailed due diligence, including:

* Review of material safety and compliance certifications
* Assessment of manufacturing standards and consistency
* Evaluation of sales track record and global market presence
* Consideration of customer feedback and reputation

This ensures the products we offer meet high standards in both quality and reliability.

Flexible payment support for business buyers
For approved business customers, we can offer interest-free payment arrangements to support cash flow and operational planning. Standard terms range from 1 to 3 months, with longer terms potentially available subject to financier approval.

Our goal is to provide not only premium products, but also a professional, transparent, and supportive purchasing experience.

We choose not to hold large quantities of dolls in long-term warehouse storage because the materials used — including S-TPE and silicone — can be affected over time by environmental conditions.

Factors such as temperature fluctuations, humidity, and storage conditions may gradually impact the material’s surface and internal structure. While these materials are durable when properly cared for, extended storage before use is not ideal.

By arranging production closer to the time of your order, we help ensure your doll arrives in the best possible condition, with its full lifespan beginning with you — not after months in a warehouse box.

This approach allows us to provide a fresher product and a better long-term ownership experience for our customers.

We understand that circumstances can change after a purchase is made. However, most of our dolls are **custom-manufactured upon order**, and production typically begins shortly after payment is confirmed. As a result, full cancellations and refunds are generally not possible.

Below are the applicable scenarios:

#### **1. Cancellation Before Dispatch**

If you wish to cancel your order **before it has been dispatched** (meaning no shipment tracking number has been issued), please contact our support team immediately at **[support(at)luvxit.com]** and include your order details.

Because production usually begins promptly, we are only able to offer a **partial refund** under these conditions:

* **30% of the purchase price** is refundable
* The remaining **70% covers manufacturing costs** that have already been committed and are non-recoverable
* Payment gateway transaction fees will also be deducted from the refundable portion

* Typically **~3%** for Australian-issued cards
* Typically **~5%** for international cards

**Refund Method:**
Approved refunds are first credited to your **LuvX Wallet** in the form of **LXC (LuvX Credit)**, where:

> **1 LXC = 1 AUD**

LXC can be used for future purchases on **LuvX.World** and for eligible in-app services.

If you prefer the refundable amount to be returned to your original payment method, you may request this by contacting support after the LXC credit appears in your wallet.

For more information about LXC, please refer to our **LXC FAQ section**.

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#### **2. Cancellation After Dispatch**

Once a **shipment tracking number has been generated**, your order is considered dispatched. Due to **health, hygiene, and safety regulations**, we are unable to accept cancellations, returns, or refunds after this point.

For more details, please see our detailed Cancellation and Refund Policy - Dolls, at:
https://luvx.world/legal/5

Yes, you can. Here is the instruction:
1. Choose you preferred head and body, save the link.

2. Email support(at)Luvxit.com with the subject "Customise my Dolls", and put you preferred body and head link in the content, together with other requests, such as skin colour and other body parts colour. We will create a purchase link for you.
Note: the link is under our official domain https://(www.)LuvX.World, if not, please do not click the link.

3. Follow the link you received, it will open your browser and shows your customised doll there, just like a normal product page. Confirm the product details and place the order as normal.
Note: the factory will start to manufacturing your doll immediately after your payment is confirmed. And accordingly does not support cancellation and refund.